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17 October 2023

Meet our Mobiflow Support team – your partner for eMobility success!

At Mobiflow, we always strive to give our customers the best possible experience, and an important part of that is our dedicated support service. In this blog, we’re going to introduce you to the heart of our company: Our support team. Find out who they are, what they do, why they excel in the industry, and how they can help you with all your questions and problems.

Meet the Mobiflow Support team

At Mobiflow, we offer friendly and accessible customer support for our charging station management software and mobility solutions. Our support team consists of close-knit, in-house experts dedicated to providing personalised assistance to our customers. We do not outsource our support – our team is composed of full-time specialists who are highly knowledgeable in their field.

Our team is diverse, with members coming from various backgrounds, including business management, fleet management, service- technical management and innovation management, among others. Rest assured, we won’t overwhelm our customers with technical jargon. Our aim is to offer clear and straightforward answers and guidance. We take great pride in ensuring our customers’ satisfaction and are delighted when they share how we’ve assisted them.

Whether you have questions, require technical assistance, or simply seek advice on optimizing your eMobility solutions, our support service is here to assist you. Our commitment to our customers’ satisfaction motivates us, and we are excited to be a part of their journey with Mobiflow mobility solutions.

 

Support team

Our support offering

Here’s what you can expect from our support offering:

  1. 24/7 support for charging problems: We understand that problems can occur at any time, especially when it comes to charging. That’s why we provide round-the-clock support for all issues related to charging through a collaborative partnership with our partner Touring. We’re here to ensure your eMobility experience is smooth, day or night.
  2. Customer support for all platform-related and general issues or questions: Do you have questions about how to use our platform, inquiries related to payments, or need assistance with general inquiries? Our first-line customer support team is ready to assist you. Whether it’s troubleshooting, guidance, or clarifications, we are just a message or call away. If your issues are more technical, no problem – our tech teams are on top of it.
  3. Onboarding support for effortless platform integration: Getting onboarded and fully operational should be a seamless process. Our dedicated onboarding team (or support) is here to ensure the process is hassle-free. We will guide you through every step to ensure a smooth integration experience.

Job satisfaction

How does our support team derive satisfaction from their work? They highlight the importance of helping others, the fact that they continue to learn and the creativity they have to show every day for the challenges they face. These are, amongst others, ingredients for their professional fulfilment.

“Most satisfaction in my work comes from actually assisting people from A to Z, and their appreciation for the fact that I take the time to guide them through new processes they often have no experience with. Continuous learning and strong collegiality are also great motivators for me!” – Jens

“My greatest satisfaction comes from the challenge of analysing and solving problems. Our business is not simple and is constantly evolving, so there is a lot of scope to brainstorm with clients and come up with solutions to their specific problems. This allows us to dive deep and make a real impact.” – Antonio

“Our highly responsive and targeted service, our accessibility and availability, our smooth service and the fact that we take the time to think and zoom in on the customer’s specific problems, which are rarely similar, are rarities according to our customers. And we are proud of that.” – Giovanni

Interested in joining the team?

We are continuously looking for bright, curious minds to tackle the challenges of connected mobility. Check out our current vacancies or apply spontaneously: https://optimile.eu/careers/

Note that our office will be closed from Wednesday, 22nd May, until Friday, 24th May.
For urgent matters, our support team remains operational although with reduced capacity.

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