Installing a charging station and making it operational: who does what?
At Mobiflow, we strive for a seamless transition to electric driving by offering high-quality charging station management software. We understand that successfully making a charging station operational depends not only on advanced technology, but also on a clear division of responsibilities. We have therefore created this page to give both the installer and end customer a transparent overview of who is responsible for what aspects: Mobiflow as Charge Point Operator (CPO and eMSP) versus the installer or installation company.
Our partnership with skilled hardware installers ensures that you, the end customer, receives a complete end product of hardware and software, without any confusion about who does what. Below is a detailed division of the tasks of both Mobiflow and the installer, so that the end customer as well as the installer know exactly what to expect when making a charging station operational and maintaining it.
Thanks to this clear division of responsibilities, we strive to make the electric charging experience of the end customer and the installer effortless and hassle-free.
Mobiflow versus installer
The list of tasks or responsibilities below gives a clear picture of who is responsible for what aspect of the process of making a charging station operational. Collaborating and clearly defining these tasks is essential for efficient and trouble-free operation of the charging station network and also ensures that the end customer and installer know who to turn to in case of questions or problems.
1. Mobiflow platform set-up for end customer and usage support
Mobiflow platform set-up for installer and usage support
Delivery, activation and configuration of Mobiflow charging card
Charging station management and monitoring
Billing and payment processing
Maintenance and expansion of the roaming network, including publication of charging points in the Mobiflow app.
For questions regarding the above topics, please contact our Support helpdesk at email@example.com or at 09/296.45.45.