5 June 2023

What should I do if the charging session does not start after activation via the app?

1. Check that your charging cable has been inserted deep enough into the socket, both along the side of your car and at the charging point.

2. To start a session via the app, you need a good mobile data connection. If necessary, move around a bit – you don’t have to be near the charging point or your car.

3. If that still doesn’t work, start your charging session with your charge card. Currently, a charge card is still the most widely used and stable way to start a session.