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Privacy Policy

This policy applies to MC and MC Mobility Users who register on the Mobility Platform and thus submit information to the MSP. The data controller for such information is [MSP].

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1. MSP collects the following information:

1.1. Information MC / MC Mobility Users provide.

This includes information submitted when MC / MC Mobility Users:

a) Create or update MC / MC Mobility Users Mobility Account, which depending on MC / MC Mobility Users location and the Mobility Services MC / MC Mobility Users use may include their name, email, phone number, login name and password, address, payment or banking information, government identification numbers, date of birth and picture.

b) Request Mobility Services via the Mobility Platform

c) Contact MSP, including for customer support

d) Enable features that require MSP’s access to MC / MC Mobility Users address book or calendar

1.2. Information created when MC / MC Mobility Users use the Mobility Platform on a mobile device

This includes:

a) Location Information. Depending on the Mobility Services used by MC / MC Mobility Users and their app settings or device permissions, MSP may collect MC / MC Mobility Users precise or approximate location information as determined through data such as GPS, IP address and WiFi.

b) Transaction information. MSP collects transaction details related to MC / MC Mobility Users use of Mobility Services, including the type of services MC / MC Mobility Users requested, date and time the service was provided, amount charged, distance travelled and other related transaction details.

c) Usage and Preference Information. MSP collects information about how MC / MC Mobility Users interact with the Mobility Platform, preferences expressed and settings chosen.

d) Device Information. MSP may collect information about the devices MC / MC Mobility Users use to access the Mobility Platform, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information.

e) Log Information. When MC / MC Mobility Users interact with the Mobility Platform, MSP collects server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and the third-party site or service MC / MC Mobility Users was using before interacting with the Mobility Platform.


2. MSP uses the information it collects for purposes including:

2.1. Providing services and features.

MSP uses the information it collects to provide, personalize, maintain and improve the Mobility Platform and the Mobility Services.

2.2. Safety and security

MSP uses MC / MC Mobility Users data to help maintain the safety, security and integrity of the Mobility Platform and the Mobility Services made available via the Mobility Platform.

2.3. Customer support

MSP uses the information it collects (including recordings of customer support calls after notice to caller and with callers consent) to assist MC / MC Mobility Users when they contact MSP’s customer support services, including to:

a) direct questions to the appropriate customer support person,

b) investigate and address concerns, and

c) monitor and improve customer support responses.

2.4. Research and development

MSP may use the information it collects for testing, research, analysis and product development. This allows MSP to improve and enhance the safety and security of the Mobility Platform and develop new features.

2.5. Communications from MSP

MSP may use the collected information to communicate with MC / MC Mobility Users about products, services, promotions, studies, surveys, news, updates and events.

2.6. Legal proceedings and requirements.

MSP may use the information it collects to investigate or address claims or disputes relating to MC / MC Mobility Users use of MSP’s services, or as otherwise allowed by applicable law.


3. Information sharing and disclosure

MSP utilizes third parties to provide payment and related administration services (“Payment Providers”). MSP can share MC / MC Mobility Users payment method details with these Payment Providers so that they can process MC / MC Mobility Users payment. These third parties can also collect data from MC / MC Mobility Users, which they will process in accordance with their own processes and privacy policies.

MSP may furthermore disclose MC / MC Mobility Users personal data to third parties provided:

a) MC / MC Mobility Users have given MSP express consent for doing so;

b) the disclosure is reasonably necessary to provide MC / MC Mobility Users with the requested services;

c) the disclosure is reasonably necessary for the purpose of development and maintenance of MSP’s services;

d) the disclosure is reasonably necessary for MSP to be able to enforce its terms and conditions;

e) the disclosure is reasonably necessary for the purposes of detecting and preventing fraud or security breaches; or

f) the disclosure is made in accordance with applicable law.

MSP may share MC / MC Mobility Users non-personal data to select third parties.


4. Use of Cookies / Web Beacons

MSP web sites use “cookies” to enable MC / MC Mobility Users to sign in to its services and to help personalize MC / MC Mobility Users online experience. A cookie is a small text file that is placed on the visitor’s hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to the visitor. Cookies cannot be used to run programs or deliver viruses to a computer. One of the primary purposes of cookies is to store preferences and other information on a visitor’s computer in order to save such visitor time by eliminating the need to repeatedly enter the same information. When MC / MC Mobility Users sign in to a site using their credentials, MSP stores MC / MC Mobility Users unique ID number, and the time they signed in, in an encrypted cookie on their hard disk. This cookie allows MC / MC Mobility Users to move from page to page at the site without having to sign in again on each page. When MC / MC Mobility Users sign out, these cookies are deleted from their computer. MSP also uses cookies to improve the sign in experience.

The table below explains the cookies MSP uses and why and how long they last.

MSP web pages may contain electronic images known as web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies on the Mobility Platform and allow MSP to count users who have visited those pages and to deliver co-branded services. MSP may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. MSP may also employ Web beacons from third parties in order to help it compile aggregated statistics regarding the effectiveness of its promotional campaigns or other operations of our sites. Finally, MSP may work with other companies that advertise on MSP sites to place Web beacons on their sites in order to allow MSP to develop statistics on how often clicking on an advertisement on a MSP site results in a purchase or other action on the advertiser’s site.


5. Changes to This Privacy Statement

MSP will occasionally update this privacy statement to reflect changes in its services and customer feedback. When MSP posts changes to this Statement, MSP will revise the “last updated” date at the top of this statement. If there are material changes to this statement or in how MSP will use MC’s / MC Mobility Users’ personal information, MSP will notify MC / MC Mobility Users either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.


6. Access rights

If you are concerned about your data you have the right to request access to the personal data which MSP may hold or process about you. You have the right to require MSP to correct any inaccuracies in your data free of charge. You can do so by contacting MSP by mail at […]